Q: How do I order online?
A: Simply click on the items you wish to purchase. Click the size you want and our system will offer you payment methods. By using our secure server, you may place orders 24 hours a day, 7 days a week.
Q: How much will it cost to ship my order?
A: Shipping is included in purchase price; there are no hidden fees.
Q: Who will deliver my package?
A: Australia Post or DHL to your door (If you are not home a note will be left indicating local pick-up point) . Direct Art Australia uses Australia Post or DHL for all of our deliveries: domestic and international.
Q: How long will it take to receive my painting?
A: Painting will take approximately 10 - 14 days to reach you from when you order.
Q: What forms of payment do you accept?
A: We accept all credit cards through paypal. You can send a cheque or a money order written out to Direct Art Australia. You can also pay online (see next Question below) with your bank or direct deposit to our account at any bank or post office
Q: How does Direct Deposit Work?
A: Direct Deposit is a simple way to transfer money directly into Direct Art Australia's bank account. The fastest way to do this is to transfer the money directly from your bank account (usually via online banking) into ours, using the BSB Number 063120 and Account Number 1022 8642 It is also possible to walk into any Commonwealth Bank in Australia and make a deposit for free. .
For online banking, simply login to your banks website and choose the Pay Anyone feature. You will then be asked for our BSB Number and Direct Art Australia's Account Number and the amount to pay. Please also type in the Painting code.
Q:What is the difference between your oil paintings and the prints I see everywhere else?
A: The prints that you can find on many sites on the Internet and in many stores are just printed images of paintings. The oil paintings on Direct Art Australia are actual hand-made. These paintings are made by talented individual artists.
Q:Does the painting look exactly like the picture on this web page?
A:The pictures on this website are of the paintings that we own. However, you should take into account that the view of your computer screen can cause a slight distortion of the colors. Also when we receive more than one unit of the same painting there is always a small difference between each of them. The oil paintings Direct Art Australia are hand made and therefore some variation is always a possibility - they look fantastic!
Q:Why are your prices so low?
A:Direct Art Australia specialises in providing low cost, hand painted art. We have an unmatched ability to create paintings at a low price (no gallery overheads) and instead of increasing our profit we transfer the savings to our customers. Buying from Direct Art Australia gives you the opportunity to purchase oil paintings at the wholesale price.
A:Yes, we accept international orders.
14 Day Money Back Return Policy.
Customer approved custom paintings cannot be returned.eg portrait paintings where finished photo of painting sent to customer has been approved.
Return period is from merchandise arrival date to Return shipping date.
It is compulsory to contact us via 'contact us' form before returning.
The actual shipping cost to the customer will be deductible from the refund.
Returned merchandise must be wrapped & packed in the original box.
Intellectual property rights
The material contained on this web site is protected by copyright. You may use this web site only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on this web site, or create any other material using material on this web site, without obtaining the prior written consent of Direct Art Australia.
Trade marks (whether registered or unregistered) and logos must not be used or modified in any way without obtaining the prior written consent of Direct Art Australia.
The web site, products, technology and processes contained in this web site may be the subject of other intellectual property rights owned by Direct Art Australia or by third parties. No licence is granted in respect of those intellectual property rights other than as set out in these Terms. Your use of this web site must not in any way infringe the intellectual property rights of any person.