Questions, answered

All of our oil paintings are 100% hand-painted by professional artists — we do not sell machine-made prints as paintings. Each piece is individually hand-painted. (Our canvas prints are clearly labelled as prints.)

Paintings take 21–28 days to be hand-painted, quality-checked and delivered. Prints take 10–14 days. In-stock items dispatch within 1–2 business days. We keep you updated by email throughout.

We deliver free to anywhere in Australia. We ship within Australia only and do not deliver internationally.

Yes — we offer a 100% money-back guarantee. If you are not satisfied, you can return your painting within 30 days for a full refund. For change-of-mind returns, return postage is at your own cost; if your order arrives damaged or faulty, we cover it (see our Returns, Refund & Cancellation Policy for details).

Orders can be cancelled within 24 hours of being placed for a full refund. After 24 hours your painting or print may already be in production, and a cancellation fee of 50% of the painting or print price applies.

Yes. We can reproduce any painting or create a custom piece from your own photo — you pay just a 20% deposit to start, and the balance only once you've approved the finished artwork.

We offer a range of sizes for each painting, selectable on the product page, and we can also produce custom sizes on request — contact us for a quote. Not sure which size? See every size drawn to scale beside a sofa, a bed and a person in our size guide.

Paintings can be ordered stretched and ready to hang, or rolled in a tube. Floating-frame options are also available on many works.

Avoid direct sunlight and humidity, and dust gently with a soft, dry cloth. With proper care, your artwork will last for many years.

In the rare event your painting arrives damaged, contact us immediately with photos and we will arrange a replacement. We cover return postage for damaged or faulty items.

Yes. Choose Afterpay or Zip as your payment method at checkout and pay in interest-free instalments while your painting is made. Afterpay splits the total into four fortnightly payments; Zip lets you own it now and pay later on your Zip account. Both are approved instantly at checkout and your order starts straight away.

Call 1300 90 21 53 (Mon–Sat, 10am–4pm AEST) or email info@directartaustralia.com.au.