Questions, answered

All of our oil paintings are 100% hand-painted by professional artists — we do not sell machine-made prints as paintings. Each piece is individually hand-painted. (Our canvas prints are clearly labelled as prints.)

Hand-painted works take up to 4 weeks to be painted, quality-checked and dispatched; canvas prints dispatch in about 14 days. In-stock items dispatch within 1–2 business days. Delivery is then 3–7 business days, and we keep you updated by email throughout.

Yes — we offer a 100% money-back guarantee. If you are not satisfied, you can return your painting within 30 days for a full refund (see our Returns, Refund & Cancellation Policy for details).

Yes. We can reproduce any painting or create a custom piece from your own photo — you pay just a 20% deposit to start, and the balance only once you've approved the finished artwork.

We offer a range of sizes for each painting, selectable on the product page, and we can also produce custom sizes on request — contact us for a quote.

Paintings can be ordered stretched and ready to hang, or rolled in a tube. Floating-frame options are also available on many works.

Avoid direct sunlight and humidity, and dust gently with a soft, dry cloth. With proper care, your artwork will last for many years.

In the rare event your painting arrives damaged, contact us immediately with photos and we will arrange a replacement.

Call 1300 90 21 53 (Mon–Sat, 10am–4pm AEST) or email info@directartaustralia.com.au.