The fine print
Terms and Conditions
Welcome to Direct Art Australia. By accessing and using our website and purchasing our products, you agree to the terms and conditions below. They are short, and written to be read.
Every painting is hand-painted for you, so slight variations from the website image are part of the piece.
All prices are in Australian dollars and include GST. Delivery within Australia is free.
Cancel within 24 hours for a full refund. Return within 30 days of receipt under our money-back guarantee.
Nothing here limits your rights under the Australian Consumer Law.
1.Orders and payment
All orders are subject to acceptance and availability. Prices are listed in Australian dollars and include GST. We reserve the right to change prices at any time without notice. Payment must be received in full before your order is processed, except for custom portraits, where a deposit starts the work and the balance is paid on approval as set out on the portrait page.
2.Hand-painted artwork
As our oil paintings are 100% hand-painted, slight variations from the images shown on our website may occur. This is the nature of original hand-painted artwork and adds to the uniqueness of each piece.
Hand-painted paintings and commissions take 21 to 28 days to complete and deliver; prints take 10 to 14 days. These are typical times and can be longer at busy periods such as the lead-up to Christmas. We will tell you if your order is running late.
3.Delivery
We offer free delivery Australia-wide. We deliver within Australia only and do not ship internationally. Delivery times are estimates and not guaranteed. Direct Art Australia is not liable for delays caused by couriers or circumstances beyond our control. Please check your delivery address carefully at checkout; redelivery to a corrected address may incur a courier charge.
4.Cancellations
Orders can be cancelled within 24 hours of being placed for a full refund. After 24 hours your painting or print may already be in production, and a cancellation fee of 50% of the painting or print price applies.
5.Returns and refunds
We offer a 100% money-back guarantee. If you are not satisfied with your purchase, please contact us within 30 days of receipt. Items must be returned in their original condition. For change-of-mind returns, return postage is at your own cost; if your order arrives damaged or faulty, we cover return postage. Custom commissioned artwork may be subject to different terms.
See our Return, Refund and Cancellation Policy for full details, including how to obtain a return authorisation number.
6.Intellectual property
All content on this website, including images, text and designs, is the property of Direct Art Australia and may not be reproduced without permission. Photos you send us for a portrait or print remain yours; you confirm you have the right to use them, and we use them only to make your artwork.
7.Limitation of liability
Direct Art Australia's liability is limited to the value of the goods purchased. We are not liable for any indirect or consequential loss. Nothing in these terms limits your rights under the Australian Consumer Law.
8.Governing law
These terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of the Australian courts.
9.Contact
If you have any questions about these terms, we are happy to help.
Related pages: Privacy Policy, Return, Refund and Cancellation Policy, Dispatch and Delivery.