The fine print
Our Guarantee
Buying a painting you have not seen in person takes trust. Here is exactly what we promise, in plain English.
Oil on artist canvas by a professional artist. Nothing printed, nothing machine-made.
Not happy? Tell us within 30 days of delivery for a full refund.
A photo of the finished painting for your approval, on request for any painting.
Insured, to every Australian address, ready to hang.
1.It is painted by hand, by a professional artist
Every painting we sell is 100% hand-painted in oil on artist canvas. Nothing is printed and nothing is machine-made. Because it is a real painting, small variations from the picture on our website are normal; that is what makes it yours. See our painting process and close-up examples.
2.30-day money-back guarantee
If you are not happy with your painting, tell us within 30 days of delivery and we will arrange a return and a full refund to your original payment method, processed within 7 to 10 business days of the painting arriving back with us. The painting needs to come back in its original condition and packaging. Full details are in our returns and refund policy.
3.You see it before it ships
For custom portraits and commissions, we send you a photo of the finished painting and wait for your approval before it is dispatched. For any other painting, just ask when you order and we will email you a photo before it leaves the studio.
4.Free, insured delivery anywhere in Australia
Delivery is free on every order, to every Australian address. Stretched and framed paintings arrive ready to hang, with the hook and wire fitted. If anything is damaged in transit, send us photos within 7 days of delivery and we will replace the painting or refund you. See dispatch and delivery.
5.Change your mind within 24 hours
Cancel within 24 hours of ordering for a full refund, no questions asked. After that your painting may already be on the easel, so a cancellation fee can apply.
6.Honest timing
Hand-painted work takes 21 to 28 days to paint, dry, stretch or frame, and deliver. Prints take 10 to 14 days. We would rather tell you the real time than promise a week and disappoint you.
7.Who is behind the guarantee
Direct Art Australia is an Australian-owned Melbourne business, trading as Direct Art Pty Ltd (ABN 14 613 229 342). Talk to a person on 1300 90 21 53, Monday to Saturday 10am to 4pm AEST, or email info@directartaustralia.com.au.
Related pages: Return, Refund and Cancellation Policy, Dispatch and Delivery, Terms and Conditions, Privacy Policy.